May 26, 2025
Customer Service Officer
Featured
Purpose
Provide assistance and information to clients in the DFM branch. Act as focal contact point between clients and the different functions within the brokerage department.
Responsibilities
1. Responsible for opening new accounts for branch clients in the DFM branch and ensure that all related paperwork is complete.
2. Understand and fulfill branch clients’ needs and requests in a timely manner and report any complaints, or feedback provided to the relevant parties.
3. Promote the firm’s services and answer branch clients’ inquiries comprehensively.
4. Assist the branch clients to:
a. update account data.
b. amend forms.
c. issue and deliver checks.
5. Stay up to date with Corporate Actions’ rules and regulations.
6. Adhere to the market’s rules and regulations, and the firm's policies and procedures.
7. Ensure compliance with all applicable AML/CTF rules and regulations as required in the conduct of the role.
8. Ensure timely completion of all...
EFG Hermes
Dubai - United Arab Emirates
Full time – دوام كامل